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Terms & Conditions That Shape Your Account

When you open an account with basic4d login, these terms define how your lobby access, deposits, withdrawals and account security work.

Account access rulesPayment and withdrawal termsDispute resolution processSecurity and data handling
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basic4d login Terms & Conditions That Shape Your Account
CONTACT CHANNELS

How to Reach Us About Your Account

Any question about your account, these terms or a transaction goes straight to our support team.

Live Chat Open the chat box in your account lobby or on this site. We respond to account, payment and access questions during business hours. Peak support runs 9 AM to 11 PM Jakarta time daily.
Email Support Send account or policy questions to [email protected]. We reply within four business hours with details about your terms, deposit holds or withdrawal status.
Phone Verification Account access disputes, login issues or withdrawal verification holds can be resolved by phone during support hours. Number appears in your account settings under Help.
YOUR ACCOUNT SECURITY

How We Protect Your Data and Access

Your account data — email, phone, payment details and play history — stays encrypted on our servers and is never shared with third parties except payment processors (DANA, OVO, GoPay, QRIS) to…

Data Encryption

All account information and payment details are encrypted in transit and at rest. Your wallet balance, transaction history and login credentials are stored on secure servers with restricted access.

Session Logs

We log your login times, device type and IP address for 90 days to spot unauthorized access and verify withdrawal requests. This data helps us confirm your identity during account holds or disputes.

Payment Partner Security

DANA, OVO, GoPay and QRIS handle your deposit details directly. We never store your full card or bank credentials — only transaction IDs and processor receipts for your records.

Account Closure & Export

Request your full account data export, update your payment method or close your account anytime via account settings. Changes process within one business day. Closed accounts retain records for seven years for audit purposes.

Two-Factor Authentication

Enable SMS-based 2FA in your security settings to add a second approval step when logging in from a new device. Highly suggested for accounts with active balance.

Dispute Contact

For data access requests, privacy concerns or account recovery, email [email protected] with your username and registered phone number. Response time is four business hours.

Common Questions About Your Terms

These questions come up often from players reviewing their account terms before and after opening with us. We've answered them straight so you know exactly what to expect from deposits, account access, withdrawals and data handling on basic4d login.

Once you request account closure, it takes one business day to process. You can reopen a new account anytime after that using a different email address. Your old account data stays in our system for seven years for regulatory purposes but won't be linked to any new account you create.

You can cancel a withdrawal up to 12 hours after you request it, as long as it hasn't been verified and sent to your payment method. Once funds leave our wallet system and are confirmed by DANA, OVO, GoPay or QRIS, the cancellation cannot be reversed. Contact support immediately if you need to stop a pending withdrawal.

Deposits must come from a DANA, OVO, GoPay or QRIS account in your name. If we detect a mismatch during verification, we'll hold your deposit and ask you to confirm ownership. This can take up to 48 hours. Confirmed deposits go straight to your wallet; mismatched deposits are returned to the source within five business days.

Your transaction history, login records and account details are kept for seven years after closure for tax and fraud-prevention purposes. You can request a copy of your data anytime during or after that window. After seven years, inactive account data is permanently deleted unless local law requires longer retention.

Yes. Go to Account Settings, then Wallet, and select Change Payment Method. Your new DANA, OVO, GoPay or QRIS account is verified immediately. Pending withdrawals from your old method will still go through; new withdrawals use your updated method. Update takes effect within one business day.

Verification pending means we've flagged your account or a recent transaction for a security check. This happens if you log in from a new device, request a large withdrawal, or if our system detects unusual activity. You'll receive an email with next steps — usually SMS confirmation or a callback from our team. Verification clears within 24 hours.

Daily withdrawal limits depend on your account age and verification status. New accounts can withdraw up to Rp 5,000,000 per day for the first 30 days; verified accounts have higher limits that appear in your wallet under Daily Limit. Contact support if you need a temporary increase for a specific withdrawal; approval takes up to four hours.

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