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How basic4d login Handles Your Personal Data

Your personal data — from account registration details to deposit records via DANA, OVO, GoPay and QRIS — is handled under a clear set of rules we apply…

Data encrypted at restDANA, OVO, GoPay, QRIS transaction records protectedAccount data access on requestIndonesia region policy appliedRetention period clearly stated
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basic4d login How basic4d login Handles Your Personal Data
PRIVACY CONTACT PATHS

How to Reach Our Privacy Team

If you have a question about your personal data, a correction request, or a deletion enquiry, our privacy support team is available seven days a week between 08:00 and 23:00 WIB.

Email Support Send your data request or privacy concern to our dedicated privacy email address. Include your registered account username so we can locate your records without delay. We respond within three business days.
Live Chat Our live chat runs daily from 08:00 to 23:00 WIB. Type 'privacy request' to route your message directly to the data team rather than general support. Verification of your identity is required before any data action is taken.
In-Account Ticket Log into your basic4d login account, navigate to Settings, then select 'Submit Privacy Request'. This path pre-fills your account ID and timestamps your submission automatically for audit purposes.
HOW WE PROTECT DATA

Our Data Handling and Security Practices

We apply layered security measures to every account on the platform — from the moment you register to the point your withdrawal clears via OVO or GoPay.

Encryption in Transit and at Rest

All data moving between your device and our servers uses TLS 1.2 or higher. Stored account records — including your DANA and QRIS payment references — are encrypted using AES-256 so they remain unreadable if a storage layer is ever compromised.

Cookie Usage and Control

We use session cookies to keep you logged in and analytics cookies to understand how pages load on your device. You can adjust cookie preferences from the footer of any page. Disabling analytics cookies does not affect your account or payment functions.

Account Access Logging

Every login to your account is timestamped and associated with the device fingerprint used. If our system detects a login from an unrecognised device, an email alert is sent to your registered address within two minutes so you can act immediately.

Data Retention Schedule

Account registration data is retained for the duration your account is active plus 12 months after closure, where local law permits. Transaction records linked to DANA, OVO, GoPay or QRIS are held for a minimum period that depends on local law governing financial records.

Who Has Access to Your Data

Internal access to personal data is role-restricted. Only members of the account verification and fraud review teams can view payment histories. No marketing team member or third-party advertiser has access to your individual transaction records.

Requesting Changes or Deletion

You can request correction of inaccurate data or deletion of your account record at any time. Submit your request through the in-account ticket path under Settings. Deletion requests are processed within seven business days, subject to retention obligations that depend on local law.

Privacy Policy Questions We Hear Most

The questions below cover the situations our account holders actually ask about — from what happens to your OVO payment data after a withdrawal to how long we keep your login history. If your question is not here, reach us via live chat between 08:00 and 23:00 WIB.

We collect your name, email, phone number, date of birth and the payment method you register — such as DANA, OVO, GoPay or QRIS. We also record your device type and IP address at the point of registration for security verification purposes.

No. Your DANA and GoPay transaction records are stored in encrypted form and are only accessible to our internal account verification and fraud review teams. We do not share individual transaction data with advertisers or unaffiliated third parties under any circumstances.

Account profile data is retained for 12 months after account closure. Financial transaction records — including QRIS and OVO deposit or withdrawal references — are held for a period that depends on local law governing financial record-keeping obligations in Indonesia.

Yes. Submit a data export request through Settings under 'Submit Privacy Request' in your account, or email our privacy team directly. We will compile and send your full data record within three business days of verifying your identity.

Use the in-account ticket path under Settings and select 'Delete My Data'. Deletion is processed within seven business days. Some records may be retained for a period that depends on local law before permanent removal is completed.

We use session cookies for login continuity and analytics cookies to monitor page performance. You can disable analytics cookies from the footer cookie preferences panel. Turning off analytics cookies does not affect your account access, deposits or withdrawal processing.

Our system sends an email alert to your registered address within two minutes of detecting a login from an unrecognised device. You should change your password immediately and contact live chat, available daily from 08:00 to 23:00 WIB, so we can freeze suspicious activity.

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